They sell you fake 20 year guarantee but when the product has a fault after 3 years they hit you with terms and conditions. I bought a bed which they damaged when building so offer me £250 after 5 phone calls and 5 hours on the phone. After one and half years they replace the piston on the bed and the contractor tells me that they did not build it properly and will only last a few years and get a replacement. After 3 years the the bolts on the frame are damaged due to poor frame and build quality. When I asked for a replacement they hit you with terms and conditions that certain part are only covered for 2 years, although they promise you a 20 years guarantee. There customer service is very poor in dealing with issues. On this one bed I bought I have had to call them 20 times. Buy from them at your owner risk.