Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

“Bought 2 rene sofas in November 2023 in October 2024 a leg spontaneously gave way which they repaired without argument but took 3 mths as leg had to be ordered from overseas which was extremely inconvenient April 2025 another leg spontaneously broke on the other sofa which they said wouldn’t be covered by guarantee as was obviously accidental damage which we had a policy for we demanded an assessment of the sofa and the technician said was a fault in the sofa so it was repaired we wanted our money back and to return sofas as not fit for purpose anyway they have refused and we are stuck with a faulty suite wondering when the next leg will give way Very poor customer experience”

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Posted 1 week ago

“Bought 3+2 suite delivered and set up and noticed later 1 side higher on 3 seater and will not clip in and also chip on front wooden leg.constant phoning as they don’t call back as promised.sent some one out and agreed faulty suite and would get this sorted.received phone call later that day from customer care and offered £100 to keep faulty suite which I refused.now they will send technician out who will probably confirm what first guy said.I am extremely worried about what I have read about this company and they think I am just another gullible customer.”

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Posted 2 weeks ago

“Reliable, supportive, and committed to getting results.”

Furniture Village 1 star review on 26th September 2025

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Posted 3 weeks ago

“Reliable, supportive, and committed to getting results.”

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Posted 3 weeks ago

“Reliable, supportive, and committed to getting results.”

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Posted 3 weeks ago

“Appalling customer service! Purchased a £650 mattress only for it to develop what I can only call trenches on both sides, so bad you can’t turn over and despite a 4 inch topper and a duvet you can clearly see a mound in the middle. Now 15 months post purchase, two visits from a company they employ to measure the depth of the defect and lay on my bed!! Multiple phone calls and emails only to be told to go to the ombudsman. Been into the store where I purchased it and been told they have nothing to do with customer service. The guarantee isn’t worth the paper it’s written on. I hope they don’t try and resell my mattress when I dump it in the shop tomorrow 😡”

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Posted 3 weeks ago

“If I could give 0 stars I would. My bed broke 28 weeks ago, yes you read that right 28 weeks. After being given a lead time for the part which start at 4 weeks, it then ended up being 12, I was then offered a replacement bed and waited a further 13-15 weeks. The bed was delivered on Saturday, the install team were 3 hours late to the time from given and I was having to call around to find out what was going on as the online tracker wasn’t up to date clearly. I was on hold for 20 minutes before giving up and contacting Solihull branch to help me. When they finally turned up the bottom dust sheet was wrong so ended up using the old one, they then thought there was another part which was wrong and I had to go and assist and prove to them that it was the right part. Once complete the beds missing bolts, washer, bolts not screwed in correctly, bolts rounded off and cross threaded. After contacting customer care about these issues they want to send out an assessor before rectifying any issues. And there are very few dates and just expect you to be able to wait in all day and even use days holidays to accommodate this. Absolutely appalling service. I would spend your money else where.”

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Posted 3 weeks ago

“Ordered a sofa from the Brighton store and they couldn’t have been nicer. However when we tried to get a fabric sample to match curtains etc they couldn’t have been less interested. The salesperson, Gabriel was rude and dismissive. Pushed my wife to online sales, who just pushed me back to him. And then he insisted it was my wife’s fault, constantly talked over me and implied we were stupid. If this is an indication of how they treat you once they have your money then I’m worried. You should be too.”

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Posted 1 month ago

“My Mum paid £3000 for a rise recliner and after being in her home for less than three months it stopped working. When I arrived there were sparks coming out of the chair, enough to cause a fire. For the sake of my Mum's safety and for her reassurance she wants a refund but you are telling her to get a solicitor. What a disgusting way to treat a customer.....”

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Posted 1 month ago

“Total liars what a way to lose a customer”

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Posted 1 month ago

“They sell you fake 20 year guarantee but when the product has a fault after 3 years they hit you with terms and conditions. I bought a bed which they damaged when building so offer me £250 after 5 phone calls and 5 hours on the phone. After one and half years they replace the piston on the bed and the contractor tells me that they did not build it properly and will only last a few years and get a replacement. After 3 years the the bolts on the frame are damaged due to poor frame and build quality. When I asked for a replacement they hit you with terms and conditions that certain part are only covered for 2 years, although they promise you a 20 years guarantee. There customer service is very poor in dealing with issues. On this one bed I bought I have had to call them 20 times. Buy from them at your owner risk.”

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Posted 1 month ago

“Where to start... I ordered a sleigh ottoman bed and mattress from Furniture Village at the end of April and also paid for them to assemble. The mattress was faulty, so I called FV aftercare service, which was followed by me sending pictures of the mattress which collapsed at the edges. Before they could even respond, I notice the bed surface had collapsed too. Again, I sent pictures of the support struts that had broken off. I assumed that they would send a new bed, but no, their policy is to send around a handyman who just refitted the struts with longer wood screws!! Anyway, back to the mattress, FV advised that the supplier had acknowledged that the mattress sent was from a faulty batch. After numerous phone calls trying to get a new mattress delivered and the old one taken away on the same day. I had a date. A company came for the mattress; however, nothing was delivered. I rang aftercare again who now advised that the mattress wouldn't be delivered for two days. I told them that my wife and I had nowhere to sleep apart from a couch and the floor. Asked for it to be escalated, to which the escalation manager did ring when I was unavailable and offered a miserly £100 compensation. The mattress did arrive yesterday. FOUR MONTHS after the initial order and two nights of sleeping on the floor. Oh, and I've yet to receive the money compensation. A complete train wreck of a company, no quality control, poor suppliers, and terrible aftercare management. I would advise everyone to avoid this company.”

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Posted 1 month ago

“When they took the order we were told it would be delivered in a few weeks. Over three months later we are still no nearer to receiving our order. On two separate occasions they have tried to deliver damaged goods as well as wrong items . There is no customer care contact.”

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Posted 2 months ago

“When they took the order we were told it would be delivered in a few weeks. Over three months later we are still no nearer to receiving our order. On two separate occasions they have tried to deliver damaged goods as well as wrong items . There is no customer care contact.”

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Posted 2 months ago

“Absolutely horrendous aftersales customer service and in store at Stevenage. Our Sofa is faulty and confirmed by their own Technician, yet they still refuses to do anything about it. Will never shop FV again or recommend it.”

Furniture Village 1 star review on 19th July 2025

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Posted 3 months ago

“I am very disappointed with the experience so far. The advertised delivery timeframe of 4-6 weeks will now be extended to almost 14 weeks, and I am uncertain if my order will even arrive. Communication has been lacking; I have not received any updates from customer service and had to reach out myself to learn about the delays. When the revised due date passed, I had to call again for further information. This situation reflects a significant gap in customer support and care.”

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Posted 3 months ago

“Having my trading account suddenly inaccessible after a withdrawal rejection was terrifying. I was worried about my funds. But Mrs. Mercy and her support team were incredible. They managed to resolve the problem efficiently and helped me regain access to my account and funds. Highly recommended!”

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Posted 3 months ago

“Bought wardrobes waited 9 weeks which I knew from the beginning the waiting time, so fair enough, delivered wardrobe the drawers inside were the wrong drawers and couldn't open them....waited another 9 weeks for correct drawers to be installed...when they came to fit them they said the doors were on wrong so they changed the runner round at the bottom...after they left I cannot open the doors properly as they shudder along and then bang closed...been in touch with store they said they have been in touch with fitters and they would ring me...4 weeks later still waiting...I cannot use the wardrobes and to be honest the happiness i should have got from my wardrobe is all gone...totally depressed!”

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Posted 3 months ago

“An absolute disgrace of a company… have been waiting 5 months for delivery of a table & 6 chairs… usual excuse of ‘shipping’ issues! Manager in-store very rude & customer service useless.”

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Posted 3 months ago

“An absolute disgrace of a company… have been waiting 5 months for delivery of a table & 6 chairs… usual excuse of ‘shipping’ issues! Manager in-store very rude & customer service useless.”

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Posted 3 months ago

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