Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,089 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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195

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give no stars but no option for that. After purchasing a Mattress and Ottoman from the Slough Store which seemed to be seemless then developed into a nightmare for us The first delivery date was cancelled at short notice and re-booked for 4 days later. When the delivery turned up of a King Plus Size Mattress and Black ottoman, the headboard turned up it was Pink and a Double. Due to this the bed frame could not be put up so we spent 4 days on the floor waiting for them to locate our headboard. When delivery arrived we were not informed they were coming and the delivery guys thought they were there to pick up the pink headboard and deliver the black one, no mention of them putting it up, but they did which was really good of them as this would have impacted their working day. However when putting the bed up the ottoman would not support the weight of the mattress. After 3 weeks of ringing and emailing customer care and dealing with the Slough Store their suggestion is buying another ottoman that can support the weight of the mattress at an additoinal cost of £400 + to me, I was working on a budget and this is still the case. The excuse from Slough for being mis-sold a ottoman that does not support the mattress as a printing error from the manufacturer. If you want a bed delivered in time for Christmas, they may meet that promise but it probably wont be the bed you ordered, in the right colour, or fit for purpose and on top of this customer care is rubbish and keeps sending you back to the store that have already mis-sold you. You would probably be better building your own bedframe out of pallets”

Helpful Report

Posted 1 week ago

“Items have been delivered damaged. No response or help on what they sham of a company intend to do. Mariyah at their call center was beyond useless when I called to report the issue and ask how it would be resolved. I'll now need to raise this with my credit card company to get my money back. Use another company!”

Helpful Report

Posted 2 weeks ago

“Awful company and utterly appalling customer experience! Please do yourselves a favour and don't buy anything from them!! Long story short....I made the mistake to buy a bed in May 2024. Order was lost and bed could not be located, had to reorder and finally received it FAULTY in December! A technician came to review in June 2025 and ordered a new part. Delivery was arranged for October, but never happened. I tried for a month to find out what happened only to be told that there is NO part as the bed has been discontinued. I WILL NOT BE BUYING ANYTHING FROM THIS COMPANY EVER AGAIN!”

Helpful Report

Posted 1 month ago

“We spent £1,800 on a dining table and chairs from Furniture Village, expecting good quality and reliable service — what we got was a complete nightmare. The delivery arrived on Diwali day, so we’d already disposed of our old table to make room for the new one, ready to host 20 guests. To our shock, the table arrived missing bolts, meaning it couldn’t even be assembled. We were left without a dining table on one of the most important days of the year. To make things worse, two of the chairs arrived damaged. Instead of replacing them, Furniture Village offered a pathetic £25 per chair if we agreed to keep the damaged ones — completely unacceptable after spending nearly £2,000. After countless phone calls and broken promises of call-backs, we were finally offered a £120 “goodwill” gesture, which honestly felt like a slap in the face given the stress, inconvenience, and ruined celebration. Do not buy from this place. The quality control, customer service, and care for their customers are absolutely appalling. Spend your hard-earned money elsewhere.”

Helpful Report

Posted 1 month ago

“Bought 2 rene sofas in November 2023 in October 2024 a leg spontaneously gave way which they repaired without argument but took 3 mths as leg had to be ordered from overseas which was extremely inconvenient April 2025 another leg spontaneously broke on the other sofa which they said wouldn’t be covered by guarantee as was obviously accidental damage which we had a policy for we demanded an assessment of the sofa and the technician said was a fault in the sofa so it was repaired we wanted our money back and to return sofas as not fit for purpose anyway they have refused and we are stuck with a faulty suite wondering when the next leg will give way Very poor customer experience”

Helpful Report

Posted 1 month ago

“Bought 3+2 suite delivered and set up and noticed later 1 side higher on 3 seater and will not clip in and also chip on front wooden leg.constant phoning as they don’t call back as promised.sent some one out and agreed faulty suite and would get this sorted.received phone call later that day from customer care and offered £100 to keep faulty suite which I refused.now they will send technician out who will probably confirm what first guy said.I am extremely worried about what I have read about this company and they think I am just another gullible customer.”

Helpful Report

Posted 2 months ago

“Reliable, supportive, and committed to getting results.”

Furniture Village 1 star review on 26th September 2025

Helpful Report

Posted 2 months ago

“Reliable, supportive, and committed to getting results.”

Helpful Report

Posted 2 months ago

“Reliable, supportive, and committed to getting results.”

Helpful Report

Posted 2 months ago

“Appalling customer service! Purchased a £650 mattress only for it to develop what I can only call trenches on both sides, so bad you can’t turn over and despite a 4 inch topper and a duvet you can clearly see a mound in the middle. Now 15 months post purchase, two visits from a company they employ to measure the depth of the defect and lay on my bed!! Multiple phone calls and emails only to be told to go to the ombudsman. Been into the store where I purchased it and been told they have nothing to do with customer service. The guarantee isn’t worth the paper it’s written on. I hope they don’t try and resell my mattress when I dump it in the shop tomorrow 😡”

Helpful Report

Posted 2 months ago

“If I could give 0 stars I would. My bed broke 28 weeks ago, yes you read that right 28 weeks. After being given a lead time for the part which start at 4 weeks, it then ended up being 12, I was then offered a replacement bed and waited a further 13-15 weeks. The bed was delivered on Saturday, the install team were 3 hours late to the time from given and I was having to call around to find out what was going on as the online tracker wasn’t up to date clearly. I was on hold for 20 minutes before giving up and contacting Solihull branch to help me. When they finally turned up the bottom dust sheet was wrong so ended up using the old one, they then thought there was another part which was wrong and I had to go and assist and prove to them that it was the right part. Once complete the beds missing bolts, washer, bolts not screwed in correctly, bolts rounded off and cross threaded. After contacting customer care about these issues they want to send out an assessor before rectifying any issues. And there are very few dates and just expect you to be able to wait in all day and even use days holidays to accommodate this. Absolutely appalling service. I would spend your money else where.”

Helpful Report

Posted 2 months ago

“Ordered a sofa from the Brighton store and they couldn’t have been nicer. However when we tried to get a fabric sample to match curtains etc they couldn’t have been less interested. The salesperson, Gabriel was rude and dismissive. Pushed my wife to online sales, who just pushed me back to him. And then he insisted it was my wife’s fault, constantly talked over me and implied we were stupid. If this is an indication of how they treat you once they have your money then I’m worried. You should be too.”

Helpful Report

Posted 2 months ago

“My Mum paid £3000 for a rise recliner and after being in her home for less than three months it stopped working. When I arrived there were sparks coming out of the chair, enough to cause a fire. For the sake of my Mum's safety and for her reassurance she wants a refund but you are telling her to get a solicitor. What a disgusting way to treat a customer.....”

Helpful Report

Posted 2 months ago

“Total liars what a way to lose a customer”

Helpful Report

Posted 2 months ago

“They sell you fake 20 year guarantee but when the product has a fault after 3 years they hit you with terms and conditions. I bought a bed which they damaged when building so offer me £250 after 5 phone calls and 5 hours on the phone. After one and half years they replace the piston on the bed and the contractor tells me that they did not build it properly and will only last a few years and get a replacement. After 3 years the the bolts on the frame are damaged due to poor frame and build quality. When I asked for a replacement they hit you with terms and conditions that certain part are only covered for 2 years, although they promise you a 20 years guarantee. There customer service is very poor in dealing with issues. On this one bed I bought I have had to call them 20 times. Buy from them at your owner risk.”

Helpful Report

Posted 3 months ago

“Where to start... I ordered a sleigh ottoman bed and mattress from Furniture Village at the end of April and also paid for them to assemble. The mattress was faulty, so I called FV aftercare service, which was followed by me sending pictures of the mattress which collapsed at the edges. Before they could even respond, I notice the bed surface had collapsed too. Again, I sent pictures of the support struts that had broken off. I assumed that they would send a new bed, but no, their policy is to send around a handyman who just refitted the struts with longer wood screws!! Anyway, back to the mattress, FV advised that the supplier had acknowledged that the mattress sent was from a faulty batch. After numerous phone calls trying to get a new mattress delivered and the old one taken away on the same day. I had a date. A company came for the mattress; however, nothing was delivered. I rang aftercare again who now advised that the mattress wouldn't be delivered for two days. I told them that my wife and I had nowhere to sleep apart from a couch and the floor. Asked for it to be escalated, to which the escalation manager did ring when I was unavailable and offered a miserly £100 compensation. The mattress did arrive yesterday. FOUR MONTHS after the initial order and two nights of sleeping on the floor. Oh, and I've yet to receive the money compensation. A complete train wreck of a company, no quality control, poor suppliers, and terrible aftercare management. I would advise everyone to avoid this company.”

Helpful Report

Posted 3 months ago

“When they took the order we were told it would be delivered in a few weeks. Over three months later we are still no nearer to receiving our order. On two separate occasions they have tried to deliver damaged goods as well as wrong items . There is no customer care contact.”

Helpful Report

Posted 3 months ago

Helpful Report

Posted 3 months ago

“Absolutely horrendous aftersales customer service and in store at Stevenage. Our Sofa is faulty and confirmed by their own Technician, yet they still refuses to do anything about it. Will never shop FV again or recommend it.”

Furniture Village 1 star review on 19th July 2025

Helpful Report

Posted 4 months ago

“I am very disappointed with the experience so far. The advertised delivery timeframe of 4-6 weeks will now be extended to almost 14 weeks, and I am uncertain if my order will even arrive. Communication has been lacking; I have not received any updates from customer service and had to reach out myself to learn about the delays. When the revised due date passed, I had to call again for further information. This situation reflects a significant gap in customer support and care.”

Helpful Report

Posted 4 months ago

Furniture Village is rated 1.3 based on 1,089 reviews