Where to start... I ordered a sleigh ottoman bed and mattress from Furniture Village at the end of April and also paid for them to assemble. The mattress was faulty, so I called FV aftercare service, which was followed by me sending pictures of the mattress which collapsed at the edges. Before they could even respond, I notice the bed surface had collapsed too. Again, I sent pictures of the support struts that had broken off. I assumed that they would send a new bed, but no, their policy is to send around a handyman who just refitted the struts with longer wood screws!! Anyway, back to the mattress, FV advised that the supplier had acknowledged that the mattress sent was from a faulty batch. After numerous phone calls trying to get a new mattress delivered and the old one taken away on the same day. I had a date. A company came for the mattress; however, nothing was delivered. I rang aftercare again who now advised that the mattress wouldn't be delivered for two days. I told them that my wife and I had nowhere to sleep apart from a couch and the floor. Asked for it to be escalated, to which the escalation manager did ring when I was unavailable and offered a miserly £100 compensation. The mattress did arrive yesterday. FOUR MONTHS after the initial order and two nights of sleeping on the floor. Oh, and I've yet to receive the money compensation. A complete train wreck of a company, no quality control, poor suppliers, and terrible aftercare management. I would advise everyone to avoid this company.