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Curtis Whalley
If I could give 0 stars I would. My bed broke 28 weeks ago, yes you read that right 28 weeks. After being given a lead time for the part which start at 4 weeks, it then ended up being 12, I was then offered a replacement bed and waited a further 13-15 weeks. The bed was delivered on Saturday, the install team were 3 hours late to the time from given and I was having to call around to find out what was going on as the online tracker wasn’t up to date clearly. I was on hold for 20 minutes before giving up and contacting Solihull branch to help me. When they finally turned up the bottom dust sheet was wrong so ended up using the old one, they then thought there was another part which was wrong and I had to go and assist and prove to them that it was the right part. Once complete the beds missing bolts, washer, bolts not screwed in correctly, bolts rounded off and cross threaded. After contacting customer care about these issues they want to send out an assessor before rectifying any issues. And there are very few dates and just expect you to be able to wait in all day and even use days holidays to accommodate this. Absolutely appalling service. I would spend your money else where.
3 weeks ago
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Furniture Village has a 1.3 average rating from 1,085 reviews