Appalling customer service! Purchased a £650 mattress only for it to develop what I can only call trenches on both sides, so bad you can’t turn over and despite a 4 inch topper and a duvet you can clearly see a mound in the middle. Now 15 months post purchase, two visits from a company they employ to measure the depth of the defect and lay on my bed!! Multiple phone calls and emails only to be told to go to the ombudsman. Been into the store where I purchased it and been told they have nothing to do with customer service. The guarantee isn’t worth the paper it’s written on. I hope they don’t try and resell my mattress when I dump it in the shop tomorrow 😡
3 weeks ago
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