Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,061 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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195

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an expensive dining table & 4 chairs from the Trafford Store Manchester on 9th October 2024, I was told by Paul the salesperson they would be delivered the middle of November (5 week delivery)... My furniture was finally delivered 20th December at 17.10... I had tried to contact customer services a few times, no one picked up the phone... You could leave a voicemail for someone to ring you back, this never happened!! I was phoned on 17th December to say they might be able to deliver on the 20th December, but I needed to go to store to pay the balance as I paid a cash deposit, I explained I couldn't make it to the store, I could settle balance over the phone but I wasn't happy at the delivery date not being a definite, she said for me to ring the store to sort this out, I said I had tried before & no one answers the phone, she then said she would send an email... I got a call on the 19th December to take my payment & confirm delivery... The customer service is appalling!! They make promises they can't keep!! I would not recommend this company!!”

Helpful Report

Posted 5 months ago

“We ordered a lot of furniture in August making it perfectly clear that we couldn't accept delivery until the earliest December as we were having a major renovation on the house From November the warehouse have been bullying us to accept the furniture. There has been a little delay in the work so we asked if we could take deliver this coming w/b 13th January. The shop (Plymouth) were great and said that was no problem, but unfortunately their staff in the warehouse don't sing to the same tune Plymouth warehouse, I don't want to hear about your policies and procedures as to why I have to take delivery when you say. Our 'contract' was with the shop, not you. If you have a problem with what the shop tell us then talk to them and stop hassling the clients Shop staff were lovely and helpful. Warehouse staff? Oh dear!”

Helpful Report

Posted 5 months ago

“Our goods are sitting in the warehouse but no one will call you back to arrange delivery. Spoke to girl who did not care. Said tgey will not call us because tgey shut shop and all went out so they will not call for 72 hours. She didn’t even take my name so how does she know.”

Helpful Report

Posted 5 months ago

“Do not buy a sofa from furniture village unless you want to wait exactly 24 weeks for your sofa. They will take alot of your money ,then when you need help. It is the fulfilment team. Who never call you back. Terrible experience!!”

Helpful Report

Posted 5 months ago

“0 rating BE AWARE READ THE SMALL PRINT 10 year warranty what joke --- Subject: Avoid Furniture Village – Misleading Warranty Claims and Aggressive Customer Service We purchased a wardrobe from stevenage Furniture Village, influenced by their claim that it came with a 10-year warranty. However, when an issue arose, they outright refused to honor the warranty, despite their promises. Not only were their claims about the warranty misleading, but their after-sales service was appalling. When I called customer service to address the issue, the staff were extremely aggressive and unprofessional over the phone, making the experience even worse. Furniture Village also misleads customers with claims that their bedroom wardrobes have great cover and durability, but this is far from the truth. This company is unreliable, with false promises and shocking customer service. Avoid this cowboy company at all costs. Don’t fall for their lies! --- Order Number 498816631 Date of experience: 06 December 2024”

Helpful Report

Posted 5 months ago

“Furniture Village Rated 1 out of 5 stars BE AWARE READ THE SMALL PRINT 10 year warranty what joke --- Subject: Avoid Furniture Village – Misleading Warranty Claims and Aggressive Customer Service We purchased a wardrobe from stevenage Furniture Village, influenced by their claim that it came with a 10-year warranty. However, when an issue arose, they outright refused to honor the warranty, despite their promises. Not only were their claims about the warranty misleading, but their after-sales service was appalling. When I called customer service to address the issue, the staff were extremely aggressive and unprofessional over the phone, making the experience even worse. Furniture Village also misleads customers with claims that their bedroom wardrobes have great cover and durability, but this is far from the truth. This company is unreliable, with false promises and shocking customer service. Avoid this cowboy company at all costs. Don’t fall for their lies! --- Order Number 498816631 Date of experience: 06 December 2024”

Helpful Report

Posted 5 months ago

“This is a terrible company. We made an order with them on the first of June 2024 for 2 sofas and 4 beds. We received the sofas slightly late which wasn’t too bed but 2 beds got delivered 4 months late and another bed got delivered 5 months late and faulty so it went back and we haven’t received it since it’s now 6 months on and no there’s no help from customer service either. And mine and my husbands bed was recently delivered 6 months late and the delivery men put a rip in the side. They said they’ll replace it but who knows when. Avoid this company they will take your money and leave you waiting for your goods for months and don’t expect any help from them if it’s faulty they just say I’ll get back to you.”

Helpful Report

Posted 5 months ago

“Like others have said, wish I had done my homework before buying from this joke of a company. Dealt with MK store who promise the earth then don't deliver. Customer Service is non existent. Calls not returned, complaints not followed up. Orders not delivered when promised, then when they are delivered, missing parts which as yet haven't arrived. Bought a sofa from Sofology which went very well - go there!”

Helpful Report

Posted 5 months ago

“Faulty wardrobe delivered. Immediately informed FV. 2 phone calls and email sent. No response from customer service.”

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Posted 5 months ago

“Inferior products, no customer care, worthless warranties, not fit for purpose Made in China Cheap materials 15 seperate faults found on a review A company that ignores multiple faults (15 in total) and makes you pay for your own independent review on their faulty products”

Helpful Report

Posted 5 months ago

“I purchased a sofa, but the shop assistant, seemingly more focused on earning his commission, failed to inform me that in-store purchases cannot be returned or exchanged. However, returns are possible if the item is ordered online. The sofas are labeled as grey both in-store and online, but they are actually green. When I contacted customer service, they offered no assistance. The level of customer care was extremely poor. I would not recommend buying anything from Furniture Village and would advise others to avoid them. Their service is pleasant and helpful only until you make the payment—after that, they disregard your concerns.”

Helpful Report

Posted 6 months ago

“I had purchased "Grigio Fixed Dining Table, Right-Hand Facing Corner Bench and Standard Bench Dining Set". After 1 year of usage, centre table started wobbling with fear of toppling over any time. I have been trying to get help from Furniture village customer care for 4 weeks but every time it is promised to get call back with your local partner to schedule visit but no update whatsoever. What is point of your gives confidence to customer during sales process of 20 year structural guarantee (20 Year Guarantee - Furniture Village) if you can't fulfil your obligation.”

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Posted 6 months ago

“Great job by Mike and Danny getting my sofa into my home love it thank you”

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Posted 6 months ago

“I should have come here to read reviews before purchasing 😭😭 it’s like I’m in for a bad luck. My experience with them is not nice at all”

Helpful Report

Posted 6 months ago

“Absolutely horrendous service. Purchased a dinning room table and chairs that was delivered damaged. Waited months for a replacement to be delivered only to find out the 2nd one was faulty. No one gets back to you or attempts to sort the problem out. DO NOT USE THIS STORE!!”

Helpful Report

Posted 6 months ago

“Avoid at all costs. Shoddy goods and appalling after care service. One of our recliners, less than a year old stated to drop on one side by 2cm. Despite having paid an extended warranty, FV and the insurers denied liability. They reluctantly sent round one of their technicians from Castelan who reported that the chair had dropped because we lent to one side when we sat on it. He did some work to the padding but lied in the report saying he had repaired the fault, which he clearly had not. If the issue was due to the way we sat in the recliner, how comes the other recliner and the settee haven't developed the same issue? An absolutely ridiculous accusation to make but it doesn't surprise me because social media is full of similar bad experiences from disgruntled customers. So my advice is to avoid this company but if you do happen to buy a settee and recliners, make sure you sit in them absolutely still and avoid leaning against the armrests, because they are so poorly built, they are likely to develop faults which FV and the insurers will blame on you and they will lie and scheme to avoid any liability.”

Helpful Report

Posted 6 months ago

“We are still waiting for these people to respond to our query about our leather suite which both arms the filling disappeared,they said previously that this wasn’t covered in their guarantee,we stated that we paid £400 for their insurance which their sales agent advised,but what a surprise we haven’t heard back from them. If any body out there was thinking of buying from these cowboys think again you will say goodbye to your money because the guarantee they offer is rubbish they will dismiss you as being a nuisance.AVOID EVEN GOING INTO STORE,save your money.”

Helpful Report

Posted 7 months ago

“Purchased a leather corner suite in 2023 which was delivered on 29th July 2023,but just over a year later both arms,the padding has completely disappeared,now we paid over £4500 plus £400 for insurance which covered the warranty that furniture village would not cover but when contacting them they said that their complimentary warranty didn’t cover the problem,but we took out the insurance that the sales agent recommended and that the problem with the suite was covered,all they seem to want to do is dismiss us as being a nuisance and we should just go away,but if they were to read their invoice they would see in black and white that the insurance premium was paid by us,we are not going to let this go.their after sales service is terrible .”

Helpful Report

Posted 7 months ago

“We paid over £4500 for a corner suite and just over a year later both arms had the padding disappeared and they (furniture village)copped out by saying this wasn’t covered in the warranty, yet we paid £400 for the insurance which the sales person advised we did. So if you are thinking of buying from this lot be careful, they will find something not to cover it. They are absolutely not worthy of your custom, a completely sham company.The 5 year warranty isn’t worth anything, they will just find a reason not to cover it,yet why get it covered with £400 insurance as the sales person advised. It is a total rip off by Furniture Village.we wanted to add photos but this web site wouldn’t allow it”

Helpful Report

Posted 7 months ago

“We bought a2 and 3 seater settee.after three days the material has all stretched and seats sunk apparently not a manufacturer fault.they sent someone to fix it he put foam under one of the seats.then said sorry there's nothing I can do.phoned ipswich furniture village and spoke to customer service.they said he said it is not a manufacturer fault.what a joke three days really. I ask if they would come and look for themselfs .the answer was no.we are now starting legal action.own up furniture village.please avoid these cowboy traders.you have been warned.”

Helpful Report

Posted 7 months ago

Furniture Village is rated 1.3 based on 1,061 reviews