Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,061 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Suite 1 delivered and replaced as foam bases had sunken and offered little support at 3 months. Second suite same issues and time span but this one is as they love to say " natural settlement" and not a manufacturing fault and hence not covered by their worthless warranty. Basically washed their hands of us”

Furniture Village 1 star review on 31st May 2024

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Posted 11 months ago

“The customer ‘service’ is horrendous and the internal communication is appalling. I have had to chase a number of issues for a YEAR. The latest being that a staff member from their repair department tried to steam out a mark on my sofa that he created and left a ‘stain’ as a result. I was told replacement fabric would be ordered to rectify. Having not heard anything for a few weeks I followed up with an email. FV complaints were not aware. Did the report not reach them? Did they ignore it? Even worse is the staff member who created the issue (although unintentionally) has refused to accept that he caused it. I have external and internal cameras in my home which have captured his attendance. Emails seem to be ignored as is the severity of the issue. Why should a customer have to be chasing a company over issues they created? Very stressful and upsetting from a company whose own CEO said in ‘The Business Magazine’ that he believed in serving “customers right, give a customer a good deal and do what you say you’re going to do””

Furniture Village 1 star review on 21st May 2024

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Posted 1 year ago

“Dreadfull company to deal with shocking customer service”

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Posted 1 year ago

“Reply to my trust pilot review and let's talk instead of this hiding behind the sofa .you no who I am but for the record it's Mr John ch 112c wakeley road Rainham Me88np”

Furniture Village 1 star review on 16th May 2024

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Posted 1 year ago

“I have a post on here, I would like to thank the person that have took furniture Village to court you will see my post just one after yours, I don't know how they are getting away with it, when the bed was delivered it had this horrible smell, furniture Village said would have this smell because it was new, so they are selling items that smell, I don't sleep in the bed my husband has come out in a rash, we both have servere bad coughs, my gp has put me through tests to see what is going on with the coughing and my breathing, I hope you win your case.”

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Posted 1 year ago

“My wife and I ordered a new leather sofa from the Brighton store of Furniture Village. It arrived on 9/2/23 and we unwrapped it and put it in the lounge. At the time we had our grand-daughter staying with us so we didn't really use the lounge. On the 10/2/23 we were awakened from our sleep coughing, the fumes from the sofa were affecting our breathing. On the 11/2/23 we went back to the store and told the branch manager that we wished to bring the sofa back because it was giving off toxic fumes and making us ill. The sofa is on finance and the manager said that it was our property now and there was nothing he could do. As the discussions unfolded and I still needed a way of getting the sofa out of my house, he said that if I brought the sofa back he would treat it as being fly tipped and have it disposed of. The store manager advised us to put the sofa in the yellow box storage unit and that the cost would only be about £20. As our priority was to get the sofa out of the house we borrowed a van and took the sofa to yellow box storage. With the insurance and storage cost I think it was just over £100. Whilst we waited for the so called independent technician to check the sofa the costs were mounting. When the technician did come he said that he wasn’t insured to remove the sofa from the storage unit, so he lifted some of the packaging, took some photos, sniffed it and said it was fine. With the storage costs rising to over £500 we decided to put the sofa in an unused garage at my son’s house. When moving the sofa where my skin came into contact with the sofa it came up in blisters and this was now about 3 months after it was delivered. We decided to take legal action to get our money back. Whilst purchasing the sofa we were led to believe it was made in Italy and it now turns out it was made in China. At the present time we have five leather sofas, two leather chairs and a leather footstool till this day we have not experienced any problems from all of this Italian furniture. The citizens advice/ trading standards asked me to ask which company was protecting our customer rights. The finance company said that both companies were. They also said that they could not answer some of our questions because they were not there at point of sale. To this end we decided to take legal action against Furniture Village. The court date for the hearing was April 2024. The Brighton manager appeared, with my wife and I. Furniture Village didn’t even bother submitting a defence to the court which was obviously picked up by the district judge. They obviously knew that it would be dismissed, because the finance company should have been the defendants. Yesterday we wrote to the finance company to ask how they wish to proceed. I will post again when we hear from them. The reason for doing this review is that you should be able to expect a company with over 50 stores in the UK to sort out such basic problems. The finance company is called Novuna which is a trading name for Mitsubishi H C Capital UK plc. The complaints about Furniture Village are so extreme they have their own web site and even a facebook page. We wish we had read them before trusting Furniture Village. We would urge all prospective customers to check the reviews before using Furniture Village apart from the stress it is also costing us a considerable amount of money to pursue this, out of principal I want Furniture Village to properly test the fumes given off by the next leather sofa that comes from China, it is not possible for any normal customer to have this work done. I spent hours on the internet contacting the labs UKAS recommended but no-one was able or willing to do the work. Total costs so far:- Sofa £1974. Storage costs £518. Legal costs so far £461. Total £2953.00”

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Posted 1 year ago

“Absolutely Shocking. Completely avoid. Please read all these 1 star reviews and do not give these sharks your hard earned money. Had two sofas delivered last week with marks on and wrong cushions. No one wants to know - emails ignored and phone calls get you nowhere. Stuck now trying to find a resolution or a refund. Fuming.”

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Posted 1 year ago

“Please don't buy any beds from furniture Village the base callapsed and the mattress has callapsed right round all sides, I am sobbing writing this my husband and I are both disabled, we both sleep in separate rooms, the bed was bought for my husband, the technician has sent a report saying my husband and I are both fat of large build, I don't even sleep in the bed, my husband and I have medical conditions my husband has a huge hernia in his stomach that makes him look large then you get a so called technician saying he is large, one technician came out and glued the base together, my husband asked what about the mattress he said I am just here to glue the base together, my son turns the mattress weekly, one technician said the mattress has not been turned in his report, and another technician said it had, we have both reports both technicians sent buy furniture Village the bed is a sleepeezee costing 1449.00, so please avoid buying from this company, looking at other people complaining it looks like it's not just beds. Customer care niki has no time to even listen. He sounds like a very young employ that does not understand people are not always fat it is because of medical issues. Hope this helps someone not to buy a bed from here, we have written proof saying the bed has a 10 year guarantee, and if you can call it a bed it is only 2 years old and not fit for purpose. They are sending another technician out this is just a game to them.”

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Posted 1 year ago

“We ordered 2 sofa sets in April 2021 x they arrived July 2021 x fabric set had wrong legs x took numerous phone calls and as last resort a huge rant in the high Wycombe store x fixed eventually x next leg broke on sofa x later that year x eventually repaired x broke again in October 2022 x fixed this tine (that will never move now ) said repairer! December 2023 at Christmas ! Leg broke again ! Repair co couldn’t come out til feb 2024 x when chap said NO can’t repair that x there was a huge hole where the leg should have been fixed to ! You need a complete arm with mechanism x ok how long ? Within a month x NO it’s now 11 April 2024 x we have not had use of sofa this time for 4 months xpreviously repair waits were a month each time at least x so no sofa for 6 months out of the 30 months we’ve had it x last phone call yesterday , helpful chap at cc for once x we have been offered 1,090 partial refund ! An absolute insult and am still waiting for news of replacement arm delivery ! Which I would imagine is not gonna be same colour as a used ( in the loosest possible terms) sofa x the staff are of course very helpful at store before you buy but if something goes wrong don’t expect resolution any time soon x I’ve now got to the end of my tether with this cowboy operation and my husband is taking over x Peter Harrison ! You will be hearing from some very disgruntled customers x I’m sure we’re not alone x they don’t stock our suite anymore ! Wonder why ? Never ever will we go to this place again x quite honestly the worst experience we’ve had with any purchase !”

Helpful Report

Posted 1 year ago

“Don’t buy a bed from furniture village Don’t buy a bed from furniture village. They sold my parents a divan bed and mattress combined. Within a few months the mattress was faulty. They replaced the mattress but once again the mattress has broken and is faulty. They have said this is a product fault but will only offer my parents £250 towards a new mattress. They won’t replace the matresss which has a design fault. This is wrong. They have sold a faulty product and will not replace it. Wrong”

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Posted 1 year ago

“WARNING - shocking after service and faulty products. I spent a large amount of money with this company and before i have even finished paying it off one of the bar stools has broken. we haven't used excessively or have had overweight people use them. customer services are completely off hand and are not interested in keeping customer happy in any way.”

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Posted 1 year ago

“Sold an ex display adjustable bed for nearly £2000 delivered that exploded a few weeks later. I explained to customer services that I'm terminally ill, can't lay flat and having to sleep in a chair as sent my hospital bed back as I hated the thought of dying in one and asked if this could be fixed asap. Customer services told me I'd be contacted within 72hrs with a technician date, didn't happen. A week later, they had forgotten to raise the repair. Promised a visit the following Monday, no one showed up. Promised again a visit the following week and the bed would be repaired the same day. They turned up just to inspect it where I was told the bed had 4 broken legs, no links, an exploded motor, casing off another and was shocked Furniture Village had sold/delivered a bed in this condition. Another 10 days wait and another no show. Furniture village then finally agreed to refund the purchase price and delivery cost once the beds collected and again promised a call back with a collection date. 9 days on, more broken promises of call backs and I'm still waiting for a collection date! I've spent over £10,000 and can't afford another bed until I receive my refund, my partner's lost 3 days work waiting for technicians and the stress of weeks and weeks of calls and sleeping in a chair, being told by one employee that he hopes I feel better soon is not acceptable! Furniture Village you should be ashamed!”

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Posted 1 year ago

“☢️☢️One star is more than they deserve, my parents purchased a light for my new house, unfortunately the light was too big for my room. They tried to return the item to store only to be told they do not refunds as we saw the light in store. If we had bought it online we could have had a refund. I can’t see the difference at weather it was purchased on line or in store. Shocking customer service will not buy from here again and nor will I recommend them to anyone. ⚠️⚠️⚠️”

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Posted 1 year ago

“ordered furniture middle of february, delay after delay not being delivered until middle of April. said would be 4 weeks. why r u still advertising the same furniture with a two week. delivery ??????????”

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Posted 1 year ago

“After sales service simply does not exist. Furniture village are happy to sell you their products but are definitely not interested should anything go wrong once delivered. I would not recommend this company.”

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Posted 1 year ago

“Do not buy a bed from here, we spent £6000 and got delivered a mattress that’s completely out of shape. No body came out for weeks and the guy that came out said the bed was off the scale and he had never seen a bed so bad, we’re now a month later and they are now ignoring us and we can physically not sleep on the bed. To add on top we were told to get a more expensive mattress as it was the only one that worked on an electric ottoman, when it’s delivered we are then told actually that information was wrong and this mattress doesn’t work with the bed. The worst customer service I have ever received. And still without a bed. After spending £6000.”

Furniture Village 1 star review on 3rd March 2024

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Posted 1 year ago

“Do not touch this Company with a… Do not touch this Company with a bargepole. It takes no regard to Sale of Goods Act legislation that expects products to last, and be fit for purpose and they hide behind their own "guarantees" I bought this very attractive Study Chair in November 2020, and over the last 6 months the faux leather covering has split and frayed on the seat itself and the arms. I have written to the Company both to their service centre, and their owner/CEO Peter Harrison, sending pictures. Rather than try to help a dissatisfied customer they simply hide behind their 2 year guarantee. By their actions they are de facto saying that their furniture, and this chair in particular will only last 2 years. I'm now off to the Furniture & Home Improvement Ombudsman to complain, and sit outside their largest and newest Store with my picture placard to show people thinking of going in. I'm a Citizens Advice Bureau Advisor and am not going to give up this fight. My previous chair from John Lewis lasted me 20 years and I only discarded it to match my new study decor. Unbelievable treatment of their customers by this Company. Look it up on line, it's the East River Pier 17 office chair in Cream and sells for a whopping £469, reduced from £629!!”

Furniture Village 1 star review on 1st March 2024

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Posted 1 year ago

“Avoid this chain. We purchased a 3 seater recliner and we can't recline it as the footrests overlap. We reported the issue, someone came out who wasn't able to fix it and we were told we'd have someone follow up. That was months ago and nothing. Disgraceful”

Furniture Village 1 star review on 28th February 2024

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Posted 1 year ago

“In the process of complaining, bought sofas and a chair, after waiting since November it was delivered, except the chair as they couldn't find it in the warehouse. 24hrs after delivery we noticed the sagging leather, puckered seats, I've had leather sofas for 40 odd years and this is the worst suite i have ever had, I called immediately and sent photos in, this suite was £5000. They sent our an assesser, he came Thursday, one week after delivery and only 5 days after the missing chair arrived. He sat on part of one sofa that had not been say on, aftet he stood up it was all seated. I'm not sure where i stand now but i want it collected and a full refind of my deposit. I called the finance company, they suggest I wait til the report comes in then go back to them and they will put on a report to Furniture Village, i wish i had nevet got rid of my old one, which was far superior and half the price. Any suggestions would help.”

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Posted 1 year ago

“Bought a bed from furniture Village, in the paper work it said it would be guaranteed for 10 year, after 2 year the mattresses is sagging and not fit for purpose, after paying £1449.00 for geltouch 3000 sleepeezee and sending photos from the gateshead furniture Village one of the staff sent the photos from my phone to the care team, same day the care team phoned to say they could do nothing as I had been sitting on the bed, I explained the matteress was totally sagging right around the mattress and I had to sit on the bed to get into the bed. Then he said it was a manufacture fault. They won't send someone out to have a look at the matteress. He said he would contact the manufacture and phone us back in a few days. Nest step section 75 if he does not phone back, please be careful when parting with money and buying from this company.”

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Posted 1 year ago

Furniture Village is rated 1.3 based on 1,061 reviews