Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,061 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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195

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking company need shutting down hundreds of people online saying same old thing. When something is wrong it's always your fault they send there people out to view issue who just blame the customer and that's that. £3500 sofa pile rubbish paid for tough leather came and one part is weak sagging they say wear and tear what after few months £3500???? Avoid like plague they are cowboys who need shutting down. If you have a issue good luck you will get nowhere.”

Helpful Report

Posted 1 year ago

“We bought 2 leather settees from this company.After 10nmonths one of the settees started sagging on one side and we could feel the wooden framework.After sending videos and pictures they have relinquished all responsibility despite it being under warranty.The worse customer service ever nothing but crooks.”

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Posted 1 year ago

“AWFUL CUSTERMER SERVICE INSURANCE NOT WORTH IT SOFA ONLY FEW MTHS OLD LOOKS MANY YEARS OLD 😢”

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Posted 1 year ago

“Sofa delivered with a collapsing/sagging unit, reported it within 4 days, they claimed via their ‘independent’ inspectors it was settlement and therefore my fault. Even though they offered to fix it. They refused a return even thought that’s my right within 30 days. I had 2 independent reports say poor quality materials and lack of fillings, plus numerous other faults. I claimed under section 75 credit consumer act and won, Furniture Village did eventually offer a grudging settlement (as a gesture of goodwill). Don’t buy from them unless you use a credit card even if only the first £100. All in all a 3 month battle I gave the sofa to a charity.”

Helpful Report

Posted 1 year ago

“I have waited 13 weeks for a sofa that was promised in 8 weeks. It was delayed twice. I’d love to say it finally arrived today but alas what arrived was half of my sofa and half of someone else’s sofa. The half that was for my sofa was damaged. Nobody seems to know where the other half of my sofa is or how long a replacement may take. The delivery men also damaged our wall during the delivery. I can only hope the other half I received of someone else’s makes it to them somehow as no doubt someone else is equally disappointed having received half of mine. No offer of compensation has been made despite the drastic level of incompetence displayed here. Avoid this shambles of a company at all costs.”

Helpful Report

Posted 1 year ago

“Had 2 lovely helpful respectful young men, Jake and Mike from the Dartford branch deliver a sofa suite today in IG2. They took great care when bringing the items in the house ensuring not to knock anything over. They were polite and very helpful. I hope their manager reads this review and gives them a Christmas bonus as they were really genuinely 2 nice guys. You don't find this very often with delivery drivers thus the reason i felt i should review these guys.”

Helpful Report

Posted 1 year ago

“we have over several years bought furniture from the store at York. Each time we have been assisted with our purchases by Sales consultant Steve Tarran. this month we bought three items. I would like to say it was a pleasure to be served by Steve who helped us to buy the items which suited our requirements. This was done in a relaxed professional way which made it a positive shopping experience. Many thanks Steve”

Helpful Report

Posted 1 year ago

“Very nice sales people, but when the cheap filling in the sofa caves in they will tell you its normal settlement. Told me to pay for an independent report, I have done, 16 manufacturing faults including material wrong way round.”

Helpful Report

Posted 1 year ago

“Warranty not worth having they say not covered . Customers service rubbish. Our corner sofa recliner dipping. Husband who having cancer treatment should be able to try gain his strength and feel comfortable does not due to it dipped. They sent out a person said order a part. Then next day email said nope not covered. So battle with cancer and them now don't need hassle”

Helpful Report

Posted 1 year ago

“Warranty not worth paper written on. My husband who suffering with cancer and going throw chemotherapy was informed after person came out we will order now to be informed not covered”

Helpful Report

Posted 1 year ago

“They ordered our sofa wrong and we didn’t notice until we got home. We contacted the store next day and they reassured us it was right. Got delivered on the 4th November & it was wrong. They will not admit fault and they are now refusing to rectify their mistake, unless we pay a fee. AVOID FURNITURE VILLAGE SHEFFIELD.”

Helpful Report

Posted 1 year ago

“What an appalling company how are they still trading. I have a 6 week old Zen recliner it looks like a 6 Year old piece of furniture the battle against these b@2!@/)s is amazing. They are refusing to refund only repair where is their quality control. The so called CEO of the company is happy to spout his speel in business magazines of looking after his customers what a joke!”

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Posted 1 year ago

“My furniture was assembled, arranged, as requested and room tidied effectively and without delay. Mike and Joel worked brilliantly as a team. Thank you”

Helpful Report

Posted 1 year ago

“Not even one star, shocking before and aftercare customer service. Shop somewhere else the quality of goods are very poor.”

Helpful Report

Posted 1 year ago

“I recently purchased a sofa from Furniture Village. It was a floor model so came with a 10% discount. I payed my 20% deposit and set up a finance agreement to be signed when I collect the sofa. Myself and the salesman agreed that the sofa will be taken off the shop floor and made ready for collection. I arranged for collection on Saturday morning and I arranged my own courier service which cost £100. This was discussed and agreed with the salesman. Friday afternoon I had a call from the furniture village manager to say I won't be collecting MY sofa tomorrow as they didn't have any new sofa's to put on the shop floor to replace it, so MY sofa will be going back out for 4-5 weeks over the Christmas shopping period for other potential customers to look at and sit on to hopefully sell more of that model. I was offered another discount but refused as I don't won't my new purchase on the shop floor for weeks. My deposit was refunded the following week. As it was less than 24hr from collection I lost my money for the courier service and furniture village have made no attempt to apologise or compensate for money lost due to poor management and poor customer service. I contacted the furniture village head office, but was advised to make a complaint to the shop itself. Little help there. To other sofa shoppers. Furniture Village should be avoided.”

Helpful Report

Posted 1 year ago

“We had a bed delivered the first order made in store was cancelled by Novuna ,so a second online order was made . Apparently in store orders cannot be returned or refunded without a 25% charge,so after bed was delivered we realised very quick leg after it had been assembled that we had not took into consideration the roll at both ends of bed meaning the king size frame is much bigger than a normal king size bed . But thought we had 14 days to decide, after just 2 days of banging ,bruised legs,it was definitely to tight in room 2 steps from foot of bed was the door we have to squeeze past. But this was not the main problem,the Emma mattress we are paying way over the top for because it’s hybrid diamond apparently the best is the worst thing ever after 2 nights every part of my body was aching,cracking have only managed around 6 hours sleep in 3 weeks we alternate sleeping on the sofa,it is solid as a rock ,baking hot,and has a terrible smell. Went back to store 3 times saw 3 different sales staff all wanted to repeat over and over there is nothing we can do to help you,contact customer support . Contacted customer support ,they contact furniture village .It’s the worst experience I’ve ever had ,we are paying for a bed we can’t sleep in and no one will help ,we are close to splitting up ,Emma mattress we are buying from furniture states you have a 90 day trial period but according to furniture village sales staff in CROYDON this is nothing has nothing to do with them and salesman that first approached us in store who now cannot help us got our phone and made us contact Emma online help,they have got back to us saying the trial period is definite and returns and refunds are 100% legit and that furniture village should arrange this no problem. When I got back to furniture village with this email Emma they are now saying on chat that yes 90 day trial then they will take mattress back ,why am I keeping a mattress for 90 days that I cannot sleep on ,not only am I having to keep frame I cannot move in room I cannot even purchase a new mattress till January 2024 when 90 days are up. Furniture village are terrible after care service awful I am in pure misery after this experience I will never set foot in this store again ,and I want other people to stay away from this place ,total home wreckers .”

Helpful Report

Posted 1 year ago

“-10 if I could. Bought a recliner sofa from them. After a couple of months the seat started dropping and the leather was peeling and creasing. They sent a technician who said it was wear and tear. I live alone. I’m disabled so I’m hardly trampling on it. They won’t do anything. Since then the recliner mechanism has broke. They are the worst company to deal with. AVOID at all costs. Never again will I buy anything from them.”

Helpful Report

Posted 1 year ago

“I visited Furniture Village in Guildford today to buy a bed. On arrival I met James Dobson who was very professional and extremely helpful. Making sure that I was aware of all the important factors and ensuring that I chose the correct mattress for my needs. He also gave me excellent tips on how maintain the mattress. It was a very easy experience and I felt that I was extremely well treated. We did not buy an expensive item but felt that we received the very best attention and service. If I need any thing else for my new home - I will go and see James Dobson!”

Helpful Report

Posted 1 year ago

“Excellent customer service in the shop in Colchester.and the two men who delivered our Leather sofa were great. No problems at all with any of it .”

Helpful Report

Posted 1 year ago

“I wish there was 0 rating. I have ordered sofa's ( recliner three seater) from furniture village. On the day of delivery one of the sofa was not installed correctly, after raising they fixed it But the alignment with the modal is not correct, we can easily see that the three seaters are not aligned properly. Also one seat is going down too much just after using for 2 weeks. My old sofa which I bought for 1/3rd price of what has been paid to furniture village is of very good quality. I have contacted store so many times and no details have been provided. I have raised this with customer service and they sent some one to investigate who came and told it is normal. Also they have to give me price match and its been two months since sofa was delivered and my price match money has not been provided. This is the biggest lesson that in future not to go and purchase with Furniture Village. For the price we are paying we can get better quality outside.”

Helpful Report

Posted 1 year ago

Furniture Village is rated 1.3 based on 1,061 reviews