Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,061 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 23rd May 2025

Sharon

Furniture Village 1 star review on 19th May 2025

Kelly

Furniture Village 1 star review on 5th December 2024

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195

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The store in Ruislip has a good selection of furniture and we purchased some dining room items but delivery cost is pretty steep so keep that in mind, otherwise, good choice of furniture in general.”

Helpful Report

Posted 1 year ago

“Purchased 2 three seater cozy range in 2021 Sofa in shop looked good quality, I purchased a sofa from them in 2008, good quality, lasted well I only replaced as wanted a 3 seater sofa. However this is poor quality, back padding all gone flat, on the arms you can feel a board, padding very thin. I had an inspection normal wear apparently, this was after 1 year. Cost 2.5 K for two sofas. Do not buy from them rubbish”

Helpful Report

Posted 1 year ago

“Very poor customer service including the delivery telephone service. We bought a sofa, dinning set and foot stool from furniture village lakeside first weekend of December 2023. We were told that we shall have the sofa and dinning table delivered before Christmas and the foot stool between 9-11 weeks. The sofa was delivered before Christmas but the other items have not yet been delivered up to now. We contacted the store before Christmas as we were told they will speak to the delivery company to ensure we get it as promised. We were reassured that it with the delivery company awaiting to be loaded onto the truck. We contacted the delivery company and we were told that they didn’t have the dinning set and that according to their system, it will be out for delivery on 27th January. We waited again, nothing came. We logged in online to track the order, only to see that they have been pushed to February 15th. We were expecting a text today to confirm delivery but nothing came through. We logged in again and the delivery has been pushed to 21st March. No communication from the store at all! No care for their customers at all which is really absurd. I think it is within our rights to use customer rights as they have breeched the contract. We will be in touch. This is the last time we purchase anything again from furniture village due to very poor customer service.”

Helpful Report

Posted 1 year ago

“less than 24 hours after delivery and the sofa is already looking in bad condition. wow what a dreadful company to deal. a sofa delivered less than 24 hours ago and already there loose chunks of leather. the sofa is totally non supportive and gives horrific back pain as the seat base doesn't offer any support and sinks down. should you try and use the foot stool your legs are supported by your body sinks down into the seat creating your body to curve which is going to give back pain and spinal damage in the long run. customer service is zero. they do not answer the phone in store giving all manner of excuses. many answer phone messages left and never one returned. shame on you furniture village your leeds store is an embarssment to the industry. a rude store manager evasive in giving the guarantees we asked for claiming the settee had a spec upgrade. clearly it hasn't its totally unfit for purpose and impossible to sit and relax on.”

Furniture Village 1 star review on 11th February 2024

Helpful Report

Posted 1 year ago

“wow there service is so poor and the product sold a nightmare. upon ordering sofa and trying to cancel it we were spoken to very rudely by store staff and a store manager who was evasive in providing the product guarantees we requested it comes as no surprise one day after delivery we have now requested the goods to be uplifted for a full refund. the sofa is of poor quality and one day after having it its the most uncomfortable sofa Thant sinks. the leather is not tight so theres no lumps of loose leather 24 hours after delivery. the seat base sinks giving terrible back and hip pain. it comes as no surprise the manager was evasive in providing the guarantees as he knew the product was problematic. well unless we are refunded a section 75 claim will be done. whilst the store continues to offer the rude service and its clear there only interested in targets as opposed to good customer service this one company I would not buy from again. if I could upload the photos on here I would do. THIS IS ONE BUSINESS TO AVOID. THEY MISS SELL GOODS AND OFFER EXCEPTIONALLY BAD CUSTOMER SERVICE. they do not answer the phone in store and when you ask why nobody answers the phone you get excuses of staff members being off. 30 phone calls many answer phone messages left and never a phone call returned. hang your heads in shame furniture village your the pits of retailer.”

Helpful Report

Posted 1 year ago

“Jake and Steve P were simply great friendly and helpful best service we have had in a long while Thanks go out to them.”

Helpful Report

Posted 1 year ago

“AVOID BUYING FROM THIS COMPANY! THEY ARE A DISGRACE AND NOT TO BE TRUSTED. I bought a Sofa Delight sofa bed and raised a complaint about the mattress being too small at the time of delivery and have been arguing the case for 3 years! We were assured that the mattress would "settle" given time, which was deemed impossible by an employee who came out in response to the initial complaint. Store colleagues described the mattress as ridiculously small for that sofa bed. It is significant that we were originally assured in the Tunbridge Wells store that the large Sofa Delight is a full double bed, which is why we went ahead with the purchase. Their own website stated that “This is not your average sofa bed experience, the pocket sprung Hypnos Kingsclere mattress on the sprung and slatted base offers superior, luxurious, king size comfort”. We already had a smaller sofa bed and bought this one in the belief that the mattress was 54”/double bed size, as the salesman specifically informed us. Not the truth. The mattress is only 51" and leaves the slats exposed. I had been told this matter would be resolved but after so many emails, phone calls and photographs they have now changed their tune and said there is nothing they are prepared to do. I feel so let down and wish I had never bought from a company who takes your money but accepts no responsibility whatsoever for any faults in their products. A terrible waste of £1500. Do not be another victim of miss-selling and dire customer services. Shop elsewhere.”

Helpful Report

Posted 1 year ago

“I purchased a Romilly sofa in November, within three weeks I complained that the fabric on the sofa looked old already, all puckered up and creased. I live alone and im the only one to have sat on it. I was asked to send pictures to them so that they could get in touch with the manufacturer Emmiera, and they would get in touch with me by e mail, they never did. The next thing I know I was being told that a new cusion had been ordered and would be delivered within 8 weeks. It turned up unanounced and I refused it as this isnt want I wanted. I contacted customer services told them I wasnt happy with this option and that I wanted someone to come here and see what the issue was. I told them that its a quality issue and their answer to me was that if the Emmiera representative came out and states there is no quality issues then that would be the end of it. Nowhere else to go with the complaint. I found the woman totally disrespectful and rude and had no care for how I felt about the product. I paid £1595 for this sofa, its in gold and looked lovely in the showroom. Don't waste your money it looks old already and its been in my home for 8 weeks Disgusting customer service”

Helpful Report

Posted 1 year ago

“Avoid this company, I placed an order at the York store over 8 weeks ago, chased up my order today to be told the manager didn’t honour the order as their sales representative had agreed a price that was too low, very unprofessional and unethical company !”

Helpful Report

Posted 1 year ago

“Bought the Ariana sofa 2 setter, snuggle chair and large stool that February. After 2 weeks had to get the cushions replaced as they had sunk . Brought new inserts, same happened again . They are not filling the cushions with filling. Back cushions so uncomfortable. To hard and now suffer with terrible back neck and back . £3500 waisted. still on finance , absolutely awful . Looks lovely but it’s not fit for purpose, don’t buy from these”

Helpful Report

Posted 1 year ago

“Really bad customer service was left feeling like,a fraudster”

Helpful Report

Posted 1 year ago

“Sofas not fit purpose and dangerous then aftercare service very rude and mislead you they are a nightmare to deal with no communication unless you chase them. Avoid this company and their products at all costs”

Helpful Report

Posted 1 year ago

“Extremely poor quality of sofa , the foam lost its resilience with in few months. Furniture village complimentary insurance neither external insurance cover this issue. Not sure where to go . The finance is still outstanding and the sofas are ready to be discarded as no longer comfortable to sit on. Give me bad back !”

Helpful Report

Posted 1 year ago

“AVOID AVOID Total liars when it comes to delivery dates . Gave them the benefit of the doubt after receiving fraudulent delivery dates last year advise this was a one off , placed an order again this year and unbelievably received the same email saying the delivery dates given were incorrect and still cant confirm a delivery date !”

Helpful Report

Posted 1 year ago

“Don’t buy the Rene sofas! They look lovely but are the most uncomfortable sofas I have ever had and are giving me a bad back. I go to bed early each night to avoid sitting on them. Biggest purchase regret ever!”

Helpful Report

Posted 1 year ago

“Please think before you order from these. Look at Facebook let down by Furniture Village”

Helpful Report

Posted 1 year ago

“Experience at the showroom was good,no problems, delivery day, they arrived with our sofa, chair and poufe, sofa would not fit through the front door, I was alone my husband was out, they left it in the front garden. My husband came home and with my son in law delivered it into our home, why couldn't the delivery men have done their job instead of leaving me stressed. There quote was we always have problems with these high backs ( g plan).”

Helpful Report

Posted 1 year ago

“AVOID FURNITURE VILLAGE. THE GOODS ARE SHODDY AND CUSTOMER SERVICE ARE 100% RUDE. NO SATISFACTORY OUTCOME. I suggested my sofa was not fit for purpose after just 3 weeks, and the reply was "IF YOU CAN SIT ON IT THEN IT'S FIT FOR PURPOSE". and there you have the standards of furniture village!! Do not spend money there. Disgraceful customer care - they do not care once they have made a sale. I bought 2 sofas and stool. Delivery people put arms on back to front and forced them off again before replacing. (I didnt realise sofa came in bits to be screwed together in seconds) After just under 3 weeks of very occasional use the seating and back had lost their firmness leaving baggy fabric. Also one of the sofas creaks when getting up or any movement (most likely from misalignment when throwing it together at speed). Technician came out and said the internal chords are rubbing. He sprayed it with lubricant and said give it some time to work and left. Obviously fault not fixed by a quick spray of lubricant on chords but he'd signed it off on his jobsheet as problem solved. When I rang to say not fixed and problem not solved (and a total waste of my time waiting in) FV wanted to send someone else out as they didnt believe me since technician said it was fixed. The saga continues (too long to detail) and ANY RESPONSIBILITY OF FAULTY GOODS IS DIFFICULT TO RESOLVE IN A CUSTOMER FRIENDLY WAY. They have quoted the signed contract back to me, and to be honest if you sign that (like we all do) then that gives them the go ahead to continue to provide sub-standard products and not care about their customers' satisfaction. WILL NEVER USE THEM AGAIN.”

Helpful Report

Posted 1 year ago

“I thought I’d share our experience of Furniture Village just over 2 years after delivery. When a leg fell off our sofa, I contacted furniture village to be told that it is not covered by their extended 20-year warranty as they class a leg on a sofa as a moving part and only cover it for 2 years. It is now 2 years and 6 months after delivery. I went back to them with the aid of Which the consumer magazine and pointed out The Consumer Rights Act 2015 makes it an implied term of the contract I have with Furniture Village that goods be as described, fit for purpose and of satisfactory quality. Furniture Village still won’t accept any responsibility, they seem to believe a 3-legged sofa is fit for purpose. I will be very clear here that we only ever asked for the item to be repaired, we were not requesting a replacement but still they wouldn’t budge on their stance. Getting nowhere with the retailer we took it upon ourselves to see what had caused the problem and tipped the sofa onto its back. Instantly we could see the issue. Each leg was held on by 2 self-tapping screws, the main supporting bolts were missing. We could see the screwed insert where a bolt should go and the cut out on the leg for the bolt to go through. We went back to furniture Village with pictures and stated that we just needed the parts that should have been supplied at time of delivery. They are now apparently waiting for the manufacturer to get back to them. This has now been over 2 weeks and despite sending a follow up email, no response. With Christmas fast approaching we spoke with a local hardware store who knew instantly what we were talking about. We purchased the bolts at 40p each, a grand total of £3.20 and have now secured all the legs ourselves. Furniture Village customer care is truly shocking, that they are unable to send out a £3.20 fix for a faulty sofa that should have been supplied at the time of delivery. To us it seems very much the attitude, we have your money, 2 years have gone by, tough!!!! I will add these sofas are not used daily and certainly don’t get anywhere near the use they would in the average family home. If they had been I suspect they would have broken well within the 2-year warranty period.”

Helpful Report

Posted 1 year ago

“All good until there's something wrong with your order... We ordered a dining table, bench and extension leaf in September. It all arrived a week later, the guys came in, set everything up for us but left the extension leaf packaged, wow, very impressed. Next day we opened the extension leaf and there was a big chunk missing on one side. The box it was delivered in was perfect, no bashes at all, so the box had clearly been damaged beforehand and somebody in production had just tried getting away with it. Monday my partner rang and emailed FV. Got a response straight away, we can offer a discount (think it was like 10% back) OR you can get a replacement. We chose a replacement (who wants a new wooden table with a chunk missing?). Anyway long story short, it's December now and we're STILL waiting. My partner has emailed and rang multiple times and always gets the same responses, we're awaiting stock, it's on its way, it's at the depot, you can ring the depot if you want (erm, no, that's your job?) it will be within the next 7 days... and still, no delivery. Quite clear what is happening. New customers keep getting the extension leafs as soon as they come in stock and we keep getting pushed to the back of the queue. Not happy at all and wouldn't return as a customer after this, like I say, all peachy until something is wrong and by that point they've got your money so don't care.”

Helpful Report

Posted 1 year ago

Furniture Village is rated 1.3 based on 1,061 reviews