I thought I’d share our experience of Furniture Village just over 2 years after delivery. When a leg fell off our sofa, I contacted furniture village to be told that it is not covered by their extended 20-year warranty as they class a leg on a sofa as a moving part and only cover it for 2 years. It is now 2 years and 6 months after delivery. I went back to them with the aid of Which the consumer magazine and pointed out The Consumer Rights Act 2015 makes it an implied term of the contract I have with Furniture Village that goods be as described, fit for purpose and of satisfactory quality. Furniture Village still won’t accept any responsibility, they seem to believe a 3-legged sofa is fit for purpose. I will be very clear here that we only ever asked for the item to be repaired, we were not requesting a replacement but still they wouldn’t budge on their stance. Getting nowhere with the retailer we took it upon ourselves to see what had caused the problem and tipped the sofa onto its back. Instantly we could see the issue. Each leg was held on by 2 self-tapping screws, the main supporting bolts were missing. We could see the screwed insert where a bolt should go and the cut out on the leg for the bolt to go through. We went back to furniture Village with pictures and stated that we just needed the parts that should have been supplied at time of delivery. They are now apparently waiting for the manufacturer to get back to them. This has now been over 2 weeks and despite sending a follow up email, no response. With Christmas fast approaching we spoke with a local hardware store who knew instantly what we were talking about. We purchased the bolts at 40p each, a grand total of £3.20 and have now secured all the legs ourselves. Furniture Village customer care is truly shocking, that they are unable to send out a £3.20 fix for a faulty sofa that should have been supplied at the time of delivery. To us it seems very much the attitude, we have your money, 2 years have gone by, tough!!!! I will add these sofas are not used daily and certainly don’t get anywhere near the use they would in the average family home. If they had been I suspect they would have broken well within the 2-year warranty period.