less than 24 hours after delivery and the sofa is already looking in bad condition. wow what a dreadful company to deal. a sofa delivered less than 24 hours ago and already there loose chunks of leather. the sofa is totally non supportive and gives horrific back pain as the seat base doesn't offer any support and sinks down. should you try and use the foot stool your legs are supported by your body sinks down into the seat creating your body to curve which is going to give back pain and spinal damage in the long run. customer service is zero. they do not answer the phone in store giving all manner of excuses. many answer phone messages left and never one returned. shame on you furniture village your leeds store is an embarssment to the industry. a rude store manager evasive in giving the guarantees we asked for claiming the settee had a spec upgrade. clearly it hasn't its totally unfit for purpose and impossible to sit and relax on.