In the process of complaining, bought sofas and a chair, after waiting since November it was delivered, except the chair as they couldn't find it in the warehouse. 24hrs after delivery we noticed the sagging leather, puckered seats, I've had leather sofas for 40 odd years and this is the worst suite i have ever had, I called immediately and sent photos in, this suite was £5000. They sent our an assesser, he came Thursday, one week after delivery and only 5 days after the missing chair arrived. He sat on part of one sofa that had not been say on, aftet he stood up it was all seated. I'm not sure where i stand now but i want it collected and a full refind of my deposit. I called the finance company, they suggest I wait til the report comes in then go back to them and they will put on a report to Furniture Village, i wish i had nevet got rid of my old one, which was far superior and half the price. Any suggestions would help.