Do not touch this Company with a… Do not touch this Company with a bargepole. It takes no regard to Sale of Goods Act legislation that expects products to last, and be fit for purpose and they hide behind their own "guarantees" I bought this very attractive Study Chair in November 2020, and over the last 6 months the faux leather covering has split and frayed on the seat itself and the arms. I have written to the Company both to their service centre, and their owner/CEO Peter Harrison, sending pictures. Rather than try to help a dissatisfied customer they simply hide behind their 2 year guarantee. By their actions they are de facto saying that their furniture, and this chair in particular will only last 2 years. I'm now off to the Furniture & Home Improvement Ombudsman to complain, and sit outside their largest and newest Store with my picture placard to show people thinking of going in. I'm a Citizens Advice Bureau Advisor and am not going to give up this fight. My previous chair from John Lewis lasted me 20 years and I only discarded it to match my new study decor. Unbelievable treatment of their customers by this Company. Look it up on line, it's the East River Pier 17 office chair in Cream and sells for a whopping £469, reduced from £629!!