Beyond awful customer service - Never again! Pay extra elsewhere. Placed an order on 21 August 2020 for delivery within 11-12 weeks. Today marks week 20 and still nothing. Whilst I appreciate covid and Brexit has impacted the world - FV continue to claim that they are making deliveries. - I received emails saying deliveries were still being made and expected my order in Nov 2020 - delivery date came and went - I contacted FV who advised it would be early December (no apology) - Early December came and went no communication from them so I contacted them and was told to wait an additional week....nothing - Then I receive an email saying due to Brexit it was estimated and they would contact me 4th Jan....again nothing - I email on the 5th and now I am being told maybe by end of January 2023 (23 weeks) for a sofa which to be quite frank is nothing special - I could have had a bespoke sofa made in this ridiculous period of time. They provided a slap in the face of £110 refund which whilst is better than nothing, it doesn't compensate for this absurd delay and terrible/misleading/non-existent communication. Never again