Would give no stars if I could. Furniture Village’s customer service is appalling. I purchased an expensive piece of furniture from them last July and after a wait of 3 months, they delivered a completely different item to the one I ordered (wrong model, wrong colour). They failed to contact me at all about this problem - I had to call them to find out what was happening. When I did call, I was told “it is a problem with the suppliers” and not given any date by which the error would be rectified. When I called again to ask for a timetable for correcting the error, I was treated as if I was nuisance rather than a customer whose purchase had not been fulfilled. After a wait of a further 3 months, and many phone calls, they eventually delivered the correct item. During that entire period, they had all of my money and I had no proof there was a problem! To this date, I have not received anything from them in writing (not even an email). No apology, nothing! I raised a formal complaint about this and posted it to them in January of this year. I know it arrived, because I had my letter tracked. After 6 weeks I haven’t received any written acknowledgement of my complaint. Avoid this company at all cost – you have been warned.