Absolutely shocking service from Guildford! Where should I start? I received an email suggesting items were on sale - I chat botted to reserve a chair and a mirror and received a call to confirm, as well as an invoice after payment. On the invoice it says 1-3 weeks delivery time. At 3 weeks, I still hadn't had any communication, so emailed - no word. I called - couldn't get through. I left messages - nobody returned my calls. I chat botted and was told twice that someone would call me - they never called. In all this time I managed to speak to one person on a Friday, 5 weeks on who suggested the piece was still in the showroom and was never scheduled for delivery and that someone would call me on Monday to arrange delivery - no call. Wednesday I called and emailed to say cancel my order. On Thursday, I receive an email saying they have now cancelled my order and that I should call to receive a refund. What the ??? Someone FINALLY contacts me to say order cancelled without ANY explanation, apology, nothing - only to say that the order has been cancelled. I will NEVER have anything to do with this company again. Absolutely shocking!! Worst customer service I have ever experienced.