To sum up my complaints: - 2 failed mattress orders, meaning a wait of 2 months (I am now in the process of cancelling the third attempt as I have had enough of this company and resorted to ordering elsewhere) - They delivered the WRONG sofa, meaning a total wait of 6 months for the correct one. - Incorrect contact details from the beginning - No notification of delivery slot the day before, despite wrong contact number. The delivery van also came before the confirmed time slot. - Chosen payment option of IFC was not put through - Extreme lack of communication and miscommunication - Constant disappointment I have been extremely frustrated, angry and upset by this whole experience. I am 24 and just bought my first property as a single occupant, it has impacted my experience very negatively throughout. I am beyond belief and appalled by this company and it's service. I am even more appalled that a big company like this one does not have an official complaints procedure/time scale or department; this is how it has been explained to me. I have all the evidence to back up mine and Mo's conversation via Whatsapp should you require, if this needs to go further. I am sure you have recorded phone calls and live chat threads also. I am confident that any person who reads this would agree that I am more than liable for heavy compensation. Furthermore, I took a day off work for delivery and will need to take another day off for the correct sofa to be redelivered. I work as self employed and I have lost a whole day of income due to your company's incompetence. Most definitely would not recommend. AVOID at all costs.