We bought an expensive rug from the new store in leicester it would take 2 weeks delivery it arrived left outside the house as they did not text to say it would be delivered’ It did not suit the room was to bright & to big “ so we contacted customer services to return it , they said it could not be returned! after about 3 days they said you loose 25% off the price plus £60 to fetch it back !! They didn’t tell us about the return policy also if you order online you get a full refund’ so don’t go in the store “Terrible company appalling customer service this is a on going dispute‘they have no right to cause so much stress & upset to good honest customers