We bought a sofa in 2013 costing £2200. We also paid extra for Guardsman cover at £160. The sofa has worn badly peeling etc. I have another leather sofa I had in 2006 which still looks like new. I have treated them both the same and I feel the one I was sold is not genuine leather! Like other people I too was told the guarantee is out (after 5years) and sorry! I would have expected this to last more than my previous fabric one which lasted until I got fed up with it after 12 years. Something terrible wrong with some of their 'genuine leather' sofas and they just don't care! I will certainly not buy anything else from them although I guess they on't care if I do or not! Customer service does not exist after you have placed your order and with all the bad remarks they have received, they need to change their act or go broke!