Paid just under £3000 for a reclining sofa. After just a few months the front of the sofa cushions are getting caught in the reclining mechanism. After 5 months we still have no resolution, despite Homeserve report stating that there is an issue with the design. On hold for minimum 45 minutes every time we call Customer Services only to be told they can only take a message for the Resolutions team. No response to our written complaint and whilst store manager is sympathetic seems he has zero power to help.
3 years ago
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