Furniture Village in Guildford are the worst company I have spent money with, I will never purchase from them again.
£5,600 spent in May on Lounge sofa's, Dining table set and Sideboard.
ETA was 12 weeks, no communication from them, we had to telephone to find out it would still be weeks until delivery - yes we are aware of the current situation!
We were overcharged by £70 - Do check their adding up, it seems some salesmen failed in Maths class!
A sudden call to say part of the order would be delivered next day left us little time to organise removal of existing items - they even got that wrong.
We had to wait a further 4 weeks for the remaining part of the order only AFTER contacting them and our items were actually sitting in their warehouse.
Several promises to call and update us did not happen, perhaps an overview of all staff and levels of communication might help?
Very poor service all round.
Shop elsewhere!
3 years ago
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