I spent a total of £2100 on a Hypnos mattress and two pillows. The mattress is very uncomfortable and is very different to the one we tried in the showroom. Their customer service says that it takes 2-4 weeks for the mattress to 'settle'. I don't expect to pay £1850 for a quality mattress and then spend the next four weeks having sleepless nights and waking with painful hips and shoulders. We are now into our sixth week and it's no better. I complained to Hypnos who said they would contact FV but other than requesting more details about ten days ago, I've heard nothing from either of them. I strongly suggest that you avoid both companies.