Made a significant £2k+ purchase of a dining room table and chairs. Just coming up to a year old and the metal base has rust on it. Took pictures and sent them to their customer service. Response was this is an environmental issue and not covered by warranty. We are being asked to get an independent furniture assessor to write a report. Not sure how you can have an environmental issue in a central heated dining room?? The metal chairs have not rusted. As we purchased on finance we will be progressing with the Finance Company if they wish us to continue paying for it. Then small claims court. I would advise you to consider carefully before purchasing from this company.