We bought 2 sofas in aug 2021. They were delivered in dec and within 2 weeks we discovered the side had come away from the bottom of the seating. They send home serve to inspect it after I sent pictures to them. Home serve said the damage was at the manufacturers and a replacement was ordered. Since then we have had no contact from them in 5 months. Many phone calls and emails later I sent an email quoting ‘the consumer credit act 1974’ and they sent an immediate response. They have promised a refund and to collect the sofas we now no longer want. I will let you know if that actually happens! Please don’t buy from them!!!