Absolutely awful. Ordered two sofa's a dinning room table and 4 chairs. All items are in stock and will be with you in a week I was told. One week later the sofa's and the table turn up with no chairs. Sofa's won't fit up my staircase due the packaging I was told that if packaging is removed the delivery people won't move it. I can't move a sofa up a staircase on my own Have no choice but to return it and pay 25% cancellation fee even though the item was in stock. When I asked where my chairs are just keep getting fobbed off and told rubbish if anyone ever bothers to answer the phone. Been promised 3 separate times a call back from a manager to find out where my chairs are 2 weeks of being messed about and £1000 taken of me and still nothing. Avoid avoid avoid the company and the staff at the Trafford park branch completely incompetent and unprofessional. Never again