Ordered my sofa at the beginning of July last year .. a year later I am still waiting for my sofa that I have paid for !! I have a phone call to say my sofa has arrived to be told on 3 occasions that it has been “lost in the warehouse”. I had to fight to be able to get a loan sofa when this first occurred in October barring in mind I was 7 months pregnant. The loan sofa arrived broken and we had Someone come put to look at it from furniture village who said we should never have been left with it and it’s not fixable.There has been no replacement and we still have a broken loan sofa a year on with no sign of our sofa. I have never received such bad customer service and am still waiting for answers. Very upset. After posting a Google review nearly a month ago I got a reply and the review and was asked to send a email to an address… still no reply. They have my money and I still have no sofa and it will be a year next weekend that I ordered it. Really don’t know what to do now. Disgusting customer service