Most staff at Gateshead really helpful however some are only interested in the sale. They are paid on commission so ……. Two years after purchasing my sofa I am still battling on, initially store handling customer service and they did there best. When second sofa arrived faulty customer service had changed to a call centre and my real nightmare began. Eventually after miles of emails, photos, on the phone for hours on hold, got a phone call from a customer care manager whom you cannot call directly??? Eventually because my sofa has now been discontinued so they cannot replace and a similar one would cost more because of price increases they have offered a refund but this would mean no suite for 16 to 20 weeks and additional costs. They have offered a repair but will only pay £50 towards loss of earnings, I accepted one repair and technicians van broke down so it did not happen. Any decent company would not put their customers In Such a difficult and intolerable position, there is definitely no care or customer service at Furniture Village See for yourself before buying, give Customer Services a call it is very disturbing at how long the call wait times are