Trustpilot Thanks! Your review counts. You reviewed Furniture Village - Friern Barnet Add photo PAWEL 5 reviews GB Rated 1 out of 5 stars I had really bad… Hi everyone I had really bad experience with furniture village . It started in September 2021 when I purchased my lovely bed really expensive almost £5000 . I was waiting for 2 months until they delivered to me as there was a delay. When I recived the bed after a short time I realised that the material in one place is moving and ruble so I called customer service I couldn't get in touch with them as they all lines are always busy so I wrote an email also no answer . So tryed again and again it took them 3 weeks to unsver my phone so I explained everything they booked an appointment from furniture village engineer to assess the bed I have been waiting for 2 months until he arrived. They customer service is really slow . As I said about the engineer he said that is a manufacturer fault so we need to replace this part and they will contact with me to arrange the delivery. So have been waiting for another 4 weeks until I recived a message saying unfortunately the manufacturer said is a wearing and tear issue is not up to them . So I went to guardsman the bed frame insurance this is a completely scam you paying for insurance wchich is not covering you with anything wais of money and time.Now after £4000 spend on the bed wchich is supposed to be last for 10 years minimum they left me with sorry .