I ordered a sofa from Furniture Village over a year ago and have had nothing but problems. The original sofa got delivered in April 2022, however it had numerous defects and damage so we got sent a second sofa, this arrived in October but again had numerous defects and damage. Therefore after a lot of disappointment we decided to go for an alternative option. This alternative option is cheaper and I am therefore due a refund from them. I have been chasing up written confirmation from them of this refund since December. I have been calling or visiting the store every weekend and spending ages on the phone to the aftercare team, who just keep passing me around not really seeming to know what's going on. I have to explain the situation every Saturday to someone knew who again does not help me. They keep telling me my knew sofa is on order and due in March, despite me telling everyone I have spoken to I have not confirmed the order and won't until I have it in black and white what is owed back to me, I fail to understand why this is such an impossible request. The team in the Reading store were great, but have been let down massively by the aftercare team, as the service I have received from them has been beyond awful, time consuming and quite honestly painful, I have lost all faith and trust in furniture village and would now not recommend them to anyone, in fact i would actively tell people to avoid them. All I want is to have the money owed back to me in writing before I agree to anything.