I had to have 2 replacement items - a 2 and a 3 seater. The original delivery had 2 problems in that the arm had come away from the 3 seater and and the 2 seater frame was broken. An external engineer confirmed the faults. The replacement had the foot rests catching on the power settee and an almighty 'thump' on it being lowered. The 2 seater frame was again broken. Again, an external engineer confirmed the faults. Reluctantly, I re-ordered and the latest furniture seems ok so far.... I am concerned buy the leather creasing on another review as I have this issue on the second set after only a few weeks. The delivery guys said this was a common fault and theer was not enough foam in the cushions ! To pay £5k for a 3 piece suite is not cheap and I expect high quality. Concerningly, for the delivery people to say this shows how common a problem this is. So, 3 separate deliveries at my time, faults galore. Not even a gesture of goodwill ! Come on FV, show your worth.....