Shocking customer service. Three weeks after delivering damaged table and chairs, customer service management still haven’t taken full responsibility for resolving situation.
Furniture Village policy means you can’t speak to a manager or, and it’s quite possible, you can but they won’t take the call for fear of having to actually fulfil the responsibilities they’re paid for.
If you do chose to make a purchase via Furniture Village, make sure you pay at least in part by credit card as you may need to seek redress via Section 75 of the Consumer Credit Act
2 years ago
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