Hi. I have a Nicoletti sofa bed which is not quite a month old but looks much older now with the pooling leather. I have been through the 'technician' nonsense. He was actually a nice man and felt much like I do about FV and Nicoletti. What makes me angry is that how can all the customers be wrong but FV is right? I have seen a lot of customers on here and on reviews.io who are very unhappy about these dreadful leather sofas. Something that I find pretty sinister is that if you look for any reviews for Nicoletti furniture, you find that, like FV, there are no reviews on the furniture sites that sell Nicoletti. Ditto on Nicoletti's own site...no cusromer reviews are allowed. If you look on FV Facebook page, reviews public posts are no longer permitted. Not surprisingly really, as, before they were disabled, the posts about customer service were terrible. This really doesn't help the customer make an informed choice before buying. Also, I sat on the sofa they have on display a few times and for long periods and there was no sign of pooling at all. I just posted this on a FB complaints page and thought I'd post it here too.