I found a small defect on my new sofa and reported it to customer services as soon asit was noticed about 2 weeks after delivery. and reported it .. I was told that customers only have 7 days to report a defect otherwise they will not repair /replace it. Wish they had told me that when I bought it. Seems to be good cop out of avoiding guarantees and promises of a quality product and service are forgotten after 7 days. I would never recommend F.Village to anyone after this. They just didn't want to listen or even acknowledge they delivered a defective item .