Anonymous
Rude customer service advisor called ROXANNA. Basically called me a liar and said I told the delivery people they didn't need to assemble a 60kg table! My partner is disabled and not able to use his hands (he was at work at the time) I assumed when they delivered and left that it wasnt part of the company. Turns out my partner said he had paid for it to be put together. I had already put together benches and stools however me and my son couldnt even put the table top out of the way, let alone lay it on floor, attached the stand and flip it over. I recieed a call from ROXANNA basically telling me it was MY FAULT. She would do an exception as they didnt have to come and resolve the problem and we would now have to wait another week. We have already waited 13 weeks the problem is we have a dinner party tomorrow which was planned to host weeks ago as our kitchen was being done up. I was not happy to be called a liar, she was shouty on the phone to be and basiucally just RUDE!
9 months ago
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Furniture Village has a 1.3 average rating from 977 reviews

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