Furniture village are Crooks who will be all coffee and cookies and fakeness at their sales pitch but once they have your hard earned money it's a totally different aspect seriously telling me that a rug l purchased was bespoke and made up ffs then how the hell do you have the same exact rug in every other branch etc as does the a@#£*hole of a manager actually know the actual meaning of bespoke as bespoke means a one off made to your perspective requirements colours and measurements etc not something that someone else can buy in the store anyway to cut a long story short l wanted a refund on the rug because my husband thought it was rather thin for the amount of money l paid as he didn't see it beforehand but was told that l couldn't because it was bespoke seriously it was just a rug 160 × 220 grey rug nothing perspective added to it but was told that if l wanted a refund yes a full refund l had to take it up with head office and there's a 25% fee for what l don't exactly know as FV ain't losing out on anything as once they have their rug back it's still resellable but oh no these c@#£S what to take a 25% cancellation fee for the value of what you purchased etc ffs and their customer service department is a joke totally non existence and don't get me started on their management are a complete bunch of arseholes in dealing with anything apart from taking your money seriously don't buy anything from these crooks as they definitely won't honour the aftersales service and guarantee whatsoever seriously l wish l looked at other customers real reviews beforehand as you can just read what some off them have had to go through as for the CEO he definitely needs to be named and shamed on TV/Social media etc seriously as yes the b@#£%*# has got rich by being a crook and believe me l'm going to post my comments on everything associated about furniture village 💯👊