The riser recline chair purchased and delivered on 28th May has the same defects as many others ( see Colin Wise and other photos ) The depressions in the seating area happened within 3-4 days. After several emails and a so called independent expert came and with much effort flattened out the upholstery (so called dressed the seat) The so called ponding came back worse than before. After another few emails I was fobbed of by 3 different customer service persons. The answer was the same as many other customers that it was natural settlement !! I did make the point that if this happens then why was I not told of this at the point of sale?