I looked on line seen two chairs in clearance at Gateshead store however unable to order on line so went to the store sat 6 July orded a stool to match which would take up to 11 weeks to arrive. I received the chairs on Thursday 11 July which then realised not enough room for the stool. I rang the store straight away was advised she would pass on to head office and should be processed by the following week. I rang again on Friday the 12 July and was advised it is in hand. I waited till 15 july Monday and rang and spoke to Rosie who served us she advised nothing had been cancelled and it would cost us 25,percent to cancel when I'd I could have ordered on line would have cost us nothing I was very annoyed as would be out of pocket £75 which I can ill afford when my husband has Alzheimer's and I recently had a hip replacement and we are both retired. The manager confirmed you need to cancel within 48hours of ordering which I think is not achievable and compared to ordering on line would get full refund. He did offer a discount for my next visit to the store however this will never happen I don't go back to companies that rip people off. Very very disappointed.