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CJ
Faulty sofa, report says Manufacturing Defect, reported within 6 months and they will not exchange! Bought a G Plan Thirnbury sofa from Furniture village £4666.00 and within 6 months it is rocking and one seat is starting to collapse. They sent a technician out and he confirmed that the sofa has a manufacturing defect and the frame and arm is out by 20mm and the frame is twisted. All they will offer is to put spacers on it to correct a manufacturing fault that was reported within 6 months. Under the consumer act I am entitled to an exchange or refund but they are ignoring it and will only repair it. They said I was only entitled to an exchange within the first 30 days and have to have it repaired. Beware buying from Furniture village. I will never buy from them again
8 months ago
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Furniture Village has a 1.3 average rating from 1,061 reviews