Purchased a leather corner suite in 2023 which was delivered on 29th July 2023,but just over a year later both arms,the padding has completely disappeared,now we paid over £4500 plus £400 for insurance which covered the warranty that furniture village would not cover but when contacting them they said that their complimentary warranty didn’t cover the problem,but we took out the insurance that the sales agent recommended and that the problem with the suite was covered,all they seem to want to do is dismiss us as being a nuisance and we should just go away,but if they were to read their invoice they would see in black and white that the insurance premium was paid by us,we are not going to let this go.their after sales service is terrible .