I ordered an expensive dining table & 4 chairs from the Trafford Store Manchester on 9th October 2024, I was told by Paul the salesperson they would be delivered the middle of November (5 week delivery)... My furniture was finally delivered 20th December at 17.10... I had tried to contact customer services a few times, no one picked up the phone... You could leave a voicemail for someone to ring you back, this never happened!! I was phoned on 17th December to say they might be able to deliver on the 20th December, but I needed to go to store to pay the balance as I paid a cash deposit, I explained I couldn't make it to the store, I could settle balance over the phone but I wasn't happy at the delivery date not being a definite, she said for me to ring the store to sort this out, I said I had tried before & no one answers the phone, she then said she would send an email... I got a call on the 19th December to take my payment & confirm delivery... The customer service is appalling!! They make promises they can't keep!! I would not recommend this company!!