The salesman was very helpful but not pushy, and when we rang with a query about our order, he rang us straight back. We ordered a G Plan 3 piece, suite and a dining suite in the sale and the furniture arrived when expected. We had our last G Plan 3 piece suite 11 years ago from them, and are equally pleased with our new one, we hope it wears as well. (The last one was sold on at a charity store, still had life in it) The delivery men were very efficient, assembled the table and checked all was okay, instructed us how to use the expanding mechanism, and how to care for it. Our experience with them was good.