What went right!!!! In store sales team fine. But Customer service non existent, rubbish fobbed off never called back. Sofa is so uncomfortable, cushions fall off after sitting on it for less than 20mins. Cushions slope to one side and give you back ache and cramp. Stitching is wonky. Cushions out of shape visually after just sitting on it for less than 4 weeks. Appalling. Thanks Furniture Village for the shocking sofa and for us now sitting on the floor instead of the sofa we are paying for. What are you going do about this??????? Oh don't tell me, i am going to have to wait 5 to 10 days again for a reply. Then still no reply!!!!