Bought sofa and 2 chairs sept 14 within 18 months leather on sofa cracked. Had someone out from furniture village and independent to access damage both advised was manufacturer fault. Was told by furinture village the they didn't use manufacturer anymore so offered us a cash settlement which would not cover the cost to replace , in end we were given £200 to go away. Customer service totally apalling would never use again as I had to keep calling for updates as no one came back to me.
7 years ago
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