Finally my suite has been delivered, it arrived at approximately 11am today, after returning home from a shopping trip we thought hmmm a nice comfy sit in our new suite, my hubby sat in 1 of the armchairs and after about an hour he got up to get a drink and noticed that the seat cushion material has stretched and has creased into folds, surely 1 hour of sitting in a brand new chair should not have devloped such a fault. I have called the customer service team who have asked for photo,s of the seat and will then decide if they will send a technichian to see if its a manufacturing fault.I reiterate that the suite had been in my home for only 4 hours when this fault manifested its self. Surely this must be a fault at maufacturing point, my hubby is not a big heavy man and could not have caused this stretching. After reading other reviews about this company I wont be holding my breath about getting anything down. What I feel like doing is dumping this suite outside the store and warning others not to even think of spending good money with this shoddy outfit and their shoddy goods.