Buying wasn’t a problem. Staff helpful. Customer care after was awful. First chair was unsatisfactory a replacement was ordered and delivered, more problems with that. Parker Knoll is supposed to be a good manufacturer. the chair should have been Inspected before it left them and again before it was delivered, opportunity was missed both times. Won’t buy from Furniture Village again. A friend of mine bought the same sort of chair. Furniture village delivered the wrong chair (it was supposed to be riser/recliner, the chair doesn’t recline. They are still wait for Fur I tire Village to sort it out. Shocking. I’ll. ever go there again.☹️😞 .