Lloyd
Really pleased with the large home corner sofa. The quality is outstanding. After seeing the sofa in store we knew it was the one we wanted. The purchase went very smoothly online and as for the delivery of the sofa, you will not get better. They keep you informed of the process of the the sofa right down to the whereabouts of the delivery vehicle on the delivery date. The delivery men were very pleasant and they had a lot of consideration for our property. The only reason why I haven’t given 5 stars is because of a very rude member of staff at the Chester store. We bought the sofa online one Sunday evening and we took our friends to the store to see the sofa the following Monday. Upon arrival she was quite pleasant offered us a coffee etc. As soon as I said we purchased it online her attitude changed dramatically. She said we shouldn’t of bought it online as nobody would help us if we had a problem and walked off huffing. I then tried to ask her a question about the sofa and she was very cocky and patronising. My friends were very shocked at her attitude. I was on two minds whether to cancel the order because if this lady. Yes she may not have had the commission but Im still a paying customer with the company and her attitude was disgusting. We seen her 9am on Monday 5th of November at the Chester branch if any of the furniture village bosses see this review. She was the only lady in there. I didn’t get her name. Apart from that I highly recommend furniture village you will not be disappointed in the service they offer. Thanks for reading. Have a nice day.
5 years ago
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Furniture Village has a 1.3 average rating from 977 reviews

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