3 DAYS OF PROMISE TO CALL ME WEDNESDAY Thank you, I'm incredibly sorry to see that you have had the wrong sofa delivered, I have raised a service for you in regards to this. I can see that you wanted to speak to a manager of the Online team - has anyone been in contact? Many thanks, Lucy no like the service I have received I will have the Manager of the Online team call you and i have now updated this. i really i dont expect a call I appreciate that you feel let down but i will ensure this happens. WED 6:14 PM no call THURSDAY Good morning, I have spoken to the Online Manager who has confirmed you will receive a call this afternoon. Best wishes, Hannah Highly unlikely THU 5:27 PM Hello, I understand you are still yet to receive a call so I have chased the Online Team again. Best wishes, Hannah THU 6:35 PM Haha As I said high unlikely THU 7:40 PM Is it customary to call at the dead of night 8:29 AM Good morning, our store's don't close until 10pm - i apologise if this was too late for you - can you confirm the store have called you? Best wishes, Lucy 6:06 PM FRIDAY hahah 3rd-day promises not phone call Your company is amazing. I have half an order, no one wants to deal with it.