DO NOT BUY FROM THESE LIERS!!!
14 weeks ago we visited the store in Wednesbury and ordered some chairs and a table. we were promised delivery within 12 weeks and that the chairs/table would come together on a small van due to restrictions in our area.
After 6 weeks the courier called to say they would be delivering the chairs on a large goods van which we had to cancel and arrange ourselves as furniture village were not interested in sorting out their own problem.
For the past 4 weeks we've been trying to get a delivery date for the table. This week we've been told the table was damaged and will be delayed, which their head office said wasn’t true, to then be told they have the table but won’t give a delivery date.
We've been promised numerous call backs from management at furniture village who never actually call and now we've demanded a refund they insist a manager at the store must approve this but they never have a manager on site (which I don’t believe for a second).
I dread to think what would happen if we had any issues in future based on the service we've received so far.
One very angry customer!!
6 years ago
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