I put a deposit down for a sofa which I had to go home and measure up for. The woman who served me said I can just call her and if it was no good I can get my deposit back. I called her the following day as the sofa wouldn’t fit and turned out she couldn’t authorise the refund it had to be management and that a manager would call me back. The same scenario happened for over a week, calling repeatedly for my refund and being told a manager would call me back, which never happened. I phoned up again with a very abrupt attitude and told them I would march into store for my money back and I’m sure they don’t want a scene caused in their store. Funnily enough, just a normal assistant was able to refund me in the end! Appalling company, appalling customer service, pushy sales people and a nightmare to deal with. I’m glad it didn’t fit to be honest because I’ve heard nothing but bad things about the company since. AVOID this shop.