Having purchased a three seater and two seater sofa in exchange for the first suite which collapsed in the first week at £700 pounds more hoping that this would be a better product, six months and the same has happened but furniture village say this is not a fault it’s wear and tear as an independent inspector claimed in his report. So if this is not a fault why did they exchange the first purchase saying it was a fault by the manufacturer, as the same problem is identical. I have shopped at this store in Tunbridge Wells since it opened will never use again, and advise others to steer clear.
5 years ago
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